Feedback and Complaints
Credit Corp Financial Services Pty Limited (Australian Credit Licence Number: 400871), trading as CarStart Finance, strives to engage with our customers in a professional and ethical manner. If you are not happy with any aspect of our service, please contact us directly to raise your concerns.
This gives us the opportunity to resolve your complaint as quickly as possible and improve the service we provide.
Contacting our Dispute Resolution Team
Speaking directly to a Dispute Resolution representative is a positive first step towards resolving a complaint:
Phone (local call): 1300 768 621 (8:30am - 5:00pm, Monday to Friday)
Fax: +61 2 9347 3650
Post: Customer Care
- Credit Corp Financial Services Pty Limited
- GPO Box 4475, Sydney NSW 2001
Whether you contact us by phone or in writing, the following details will help us to resolve your complaint as fairly and quickly as possible:
- Your full name and postal address
- Your daytime phone number and preferred contact times in case we need to contact you
- Your reference number if you are one of our customers
- Names of any relevant people involved in the matter
- Any specific dates and times
- Clear and concise details as to the nature of your question, complaint or concern
- What you are seeking in order to resolve the complaint
We will do our best to promptly address your complaint. A Dispute Resolution Officer will be in touch shortly discuss your matter and we will do our best to promptly address your concerns.
What to do if you are not satisfied with the outcome
We aim to reach a satisfactory outcome on all complaints. If, after dealing with our Dispute Resolution Team, you are not satisfied with the response you receive from us, you can contact the Credit and Investments Ombudsman for an independent review of your complaint.
Providing positive feedback
Credit Corp Financial Services Pty Limited prides itself on quality service. When a member of our team has helped you or provided great customer service, our Dispute Resolution Team would also like to hear from you.